The Knuckey Street clinic has undergone some major improvements for patients and staff.
Knuckey Street Clinic Practice Manager Malcolm Darling said the improvements provide a better environment for staff and visitors, and “have given us more capacity to treat people”.
“They also mean that the clinic now fully meets all the latest standards and legal requirements.”
The work includes roof repairs, Concrete repairs by Concept Concrete WA, a waiting room playground area, refurbishment of existing doctor’s rooms, additional storage space, new internal signage, and a new staff and trainee study room that includes a video conferencing facility.
Safety improvements have been made to wiring, stairwells and fire exit lights – Thanking Westline Electrical Services for there continued support.
Better pharmacy services
Danila Dilba is working to provide better Pharmacy ser- vices.
New Pharmacist M i k e S t e p h e n s (pictured) says his focus is to work with o t h e r s t a f f t o “maximise medication safety and effectiveness”.
“Danila Dilba wants to strengthen its relationships with retail pharmacies in Darwin to provide better services to our patients.”
“Part of that involves a new tender process to buy medicines, with the aim of significant cost savings to Danila Dilba that we can divert to other areas,” he said.
Mike has been a registered pharmacist for more than ten years and looks forward to helping improve Danila Dilba’s services.
The year that was
Danila Dilba has released its 2012—2013 Annual Report.
The report shows that Danila Dilba has experienced a significant growth in demand over the last five years, with it almost doubling from 2009 to 2013.
Some 40,000 episodes of care were delivered in 2012/13, an increase of 86.7 per cent since 2008/09.
Other highlights include:
- Eleven per cent of clients were visitors who normally live outside of greater
- Specialists at Danila Dilba saw 944 patients, emphasising Danila Dilba’s chronic disease caseload.
- Our community programs saw an increase from last year of 13 per cent, to 4,615 client contacts.
The full annual report, including financial statements, is available at daniladilba.org.au.
A number of local Aboriginal people have been appointed to Danila Dilba’s Executive Management Team.
The new appointments are Joe Martin-Jard (Chief Operating Officer), Anthony Castro (Community Services Manager), Kenton Winsley (Practice Manager, Palmerston Clinic) and Carolyn Renehan (Health Systems Manager).
Danila Dilba Chief Executive Officer Olga Havnen said she is proud that six of the ten senior managers are now Aboriginal people from the Northern Territory.
The new staff join Olga and Knuckey Street Clinic Practice Manager Malcolm Darling as Ab- original members of the Executive Management Team.
Growing dental service
The Danila Dilba dental service is another area experiencing growing demand.
The service has operated with minimal staff for some time now.
A Dental Coordinator, Dentist, Dental Hygienist and two Dental Assistants have recently been appointed, along with a part-time receptionist.
It is hoped that additional staffing resources will result in opportunities for more work to be done in the important area of prevention and
Dental Services Coordinator
Angie Perry-Mansell (left) with a dental service volunteer.
teer dentists scheme.
Danila Dilba staff
have been assisted by a unique volun-
education, as well as providing increased opportunities for outreach services
The service operates from a separate area within the same Palmerston precinct as the Da-
This has seen dentists and dental assis-
tants from as far away as the UK volunteering their services to Danila Dilba.
nila Dilba Family Centre and Gumileybirra Women’s Clinic.
Everyone has a right to health care and Danila Dilba Health Service is committed to providing high- quality, culturally- appropriate and respectful care.
People receiving care and giving care both have important roles to play in this, which are outlined in our new Client Service Charter (pictured).
Danila Dilba recognises the right of our clients and their guardians/carers/advocates to make a complaint, and that complaints help drive improvement in what we do.
Our new Complaints Policy and Complaints Form aim to deal with complaints quickly, fairly and openly, while respecting privacy and confidentiality.
The charter and form are available on the Danila Dilba website daniladilba.org.au, or by contacting reception.
We also love to hear positive feedback and will soon have a feedback form available as well.